Dragonfly Print Ltd FAQ

FAQs

Frequently Asked Questions…

Personalised Wedding Stationery

How do I provide the personalisation details for my prints/stationery?

For prints, there are "details" boxes on the order page - you will need to fill these in with your details in order to complete your order.  Please do double check all the information you send us - spelling errors/date errors cannot be rectified once your item has gone to print!  With invitations, we will email you a list of "questions" we need you to answer to help us complete your order.  Again, please do check all of the information you send us - any additions that are made after the first draft may involve an extra fee.

Do you send PDF proofs?

Yes and no - we do send PDF proofs of invitations.  We do not send PDF proofs of signs/prints, save the dates and cards as they are exactly as shown with your names and dates added.  
With invitations, once you receive your PDF proof, please thoroughly check that the layout, information, wording and spelling is all exactly as you want it. Once you have checked, simply email us back to approve it, or to send us any amendments. If you send amendments, we will send a second PDF proof for your approval - however, please note that if major changes are made, they may be subject to an additional fee  We will always double, triple and quadruple check too, but it is you who is responsible for approving your PDF. Once it has been sent to print, no further amendments can be made, and we cannot be held responsible for any mistakes found after approval.

When will my stationery be sent to print?

With signs/prints, save the dates and cards, we aim to print within 3 working days (we are usually much quicker!) 
We will not print your invitations until you are completely happy with the PDF proof and have fully approved it. Once we have received your approval, your invitations should be with you within ten working days.

Will my invitations look like they do on screen?

Colour on screen differs from printed colour.  We much prefer the real thing! To be sure of colours, textures, etc please do order a sample (this option is available on the product page).  

Can I change the colour, typeface, design or wording of your items?

We have spent lots of time on our designs and feel they are themed to perfection - hopefully you agree! If you would like to make slight colour/wording alterations though - please do get in touch.  During the busy wedding season (which, for us, begins in January!) we are not always able to make alterations - but please do ask!  If you wish to have a completely bespoke design, please do get in touch.  Once again, we are not always able to offer a bespoke design service - but we may already have something in our extensive portfolio which would suit your requirements!

How many invitations/save the dates should I order?

A good rule of thumb when ordering invitations/save the dates is to halve your guest list and add ten... so if you have 130 guests, you may only need 75 invitations!  Don't forget, you will only need to send one invitation/save the date per household - not one per guest.

How do I make up my DIY invitations?

It's really rather simple - and enjoyable!  You will need a good pair of scissors (or a guillotine to make light work of it) to cut them out - and you may need a hole punch and some twine if you have chosen our tag style invitations.  Instructions will be included with your package.  Once you've made them up and sent them out, please do feel free to post a picture of your creation on our facebook page! 

How do you send your items?

All deliveries will be safely packages by Kelly or Debbie and sent with Royal Mail. We take great pride in our items and want them to arrive with you in pristeen condition - so we use extra board in our board backed envelopes and cello-wrap pretty much everything!!!  Higher value orders are sent via Recorded, Special delivery or a courier service, so a signature will be required.  Larger items (our A3 prints for example) may not fit through your letterbox - in this case, the postie should take the item back to your local delivery office (NOT post office)  The postie will leave a card - but sometimes these red "while you were out" cards can get missed, mixed up with junk mail, or not left at all!  If your item hasn't arrived within 10 working days, please do visit your local delivery office - take some form of identification with you.  It may well be that your item is sitting there, waiting for collection!

Can I return personalised/bespoke items?

Sorry - no.  If they have been personalised, they can't be used again - but if you feel that the bespoke items you have received are faulty or not fit for purpose, please do get in touch immediately and we will do everything we can to help.